Refund policy

At Exclusivestan customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to assist you.

Returns:

• You have 7 calendar days from the date of receipt to return an item.
• To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging with tags intact.
• Custom or personalized pieces are not eligible for return unless they arrive damaged or defective.

Exchanges:

• If you'd like to exchange an item for a different product, please follow the return procedure for the original item and place a new order for the desired piece.

Refunds:

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund request.
• If approved, your refund will be processed, and the credit will be applied to your original method of payment within a certain number of days.

For further assistance, feel free to contact us at exclusivestan.com@gmail.com. We're here to ensure your experience with Exclusivestan is as seamless as possible!