Returns & Refund Policy

At Exclusivestan, our handmade products are carefully crafted and inspected before being shipped. As each piece is handmade, slight variations in texture, color, weave, shape, dimensions, and finish may naturally occur. These characteristics are part of the handmade nature of our products and are not considered defects.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us within 02 days of receiving your order.

Please provide:

• Your order number

• Clear photos of the product

• Clear photos of the packaging, if the package arrived damaged

• A brief description of the issue

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement or refund, where applicable.

If an item was damaged during transit or the wrong item was sent due to an error on our part, we will work with you to resolve the issue.

Returns

We accept return requests for eligible products within 07 days of delivery, provided that the return has been approved by Exclusivestan in advance.

To be eligible for a return, the product must:

• Be unused and in its original condition

• Be returned with its original packaging, where applicable

• Not show signs of use, washing, damage, or alteration

• Be safely packaged to prevent damage during return shipping

Please contact us before sending any product back. Do not ship a return without receiving confirmation from our team.

Change of Mind & Buyer’s Remorse

We may accept returns for reasons such as:

• Change of mind

• No longer wanting the product

• Ordering the wrong product

• Personal preference

Such returns are subject to our return eligibility requirements. The customer is responsible for the applicable return shipping costs.

For international orders, return shipping to Pakistan is the customer’s responsibility unless the return is due to an item being damaged, defective, or incorrectly shipped by Exclusivestan.

The refund will only be processed after the returned product has been received and inspected by our team.

Handmade Product Variations

Our products are handmade using natural and/or traditional materials. Minor differences in color, weave pattern, texture, shape, finish, or dimensions may occur from one piece to another.

These natural variations are not considered defects and are part of what makes each handmade product unique.

Refunds

Once an approved return has been received and inspected, we will notify you whether the return has been accepted.

If approved, the eligible refund will be processed through the original payment method.

Refunds may be reduced or declined if the returned product shows signs of use, damage, alteration, or does not meet our return requirements.

Please note that payment-processing times may affect how long it takes for the refunded amount to appear in your account.

Non-Returnable Situations

A return may not be accepted if:

• The product has been used, washed, altered, or damaged after delivery

• The product is returned without prior approval

• The product does not meet our return eligibility requirements

• The return is received outside the applicable return period

Need Help?

If you have any questions or experience an issue with your order, please contact us with your order number and relevant details.

We will review each case fairly and do our best to resolve genuine issues quickly and professionally.

For further assistance, feel free to contact us at exclusivestan.com@gmail.com. We're here to ensure your experience with Exclusivestan is as seamless as possible!